The system is experiencing issues

Past Incidents

24th January 2019

No incidents reported

23rd January 2019

[RESOLVED]ssdman79/ssdman7 - inaccessible

VPS nodes ssdman79 and ssdman7 are currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:45 AM Eastern: Both nodes have been rebooted and are back online.

[RESOLVED]ssdman80/ssdman81 :: down

VPS nodes ssdman80 and ssdman81 are currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:00 Am Eastern: Both VPS nodes are back online.

[RESOLVED]nlssdman19 :: Inaccessible

VPS node nlssdman19 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:45 AM Eastern: The VPS node has been rebooted and everything is back online now.

[RESOLVED]nlssdman20 :: Inaccessible

VPS node nlssdman20 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:15 AM Eastern: The node and all VPS containers on it are back online.

[RESOLVED] MI3-LS10 :: MySQL Service Interruption

MI3-LS10 is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 20:30 EST: MI3-LS10 MySQL is back online and stable.

[RESOLVED] MI3-LS10 :: MySQL Service Interruption

MI3-LS10 is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 17:15 EST: We are glad to report that MySQL is back online.

[RESOLVED]nlssdman16 :: Inaccessible

nlssdman16 VPS node is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:50 AM Eastern: The issue has been resolved and the node, and all VPSes on it, are now back up.

22nd January 2019

[RESOLVED]mi3-wss7 :: inaccessible

mi3-wss7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:15 AM Eastern: The server is back online now

[RESOLVED]mi3-wsr1 :: inaccessbile

mi3-wsr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5AM Eastern: the server is back online now.

[RESOLVED]Live chat maintenance

Start Time: 23 Feb 2019 07:00 AM Eastern

Estimated End Time: 23 Feb 2019 9:00 AM Eastern

Services Affected: Live Chat

Description: We will be conducting the Live Chat maintenance on Wednesday, January 23rd, between 7AM and 9AM Eastern. The service will be unavailable during that time period.

Update 7AM Eastern: The maintenance has started. We will update this post once it's finished.

Update 9:48 AM Eastern: The maintenance has been completed as of approximately 8:30 AM EST and our live chat is back online at this time.

[RESOLVED]src10 :: MySQL

src10.supercp.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:20 AM Eastern: The service has been restored. We will continue monitoring the server for any other possible issues.

[RESOLVED]mi3-wss7 :: Service Interruption

mi3-wss7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:05AM EST: Our System Operations team has corrected this issue and all services are online at this time.

21st January 2019

a2s80.a2hosting.com :: Service Interruption

a2s80.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update: 4:00 AM -- All services are once again available. We will continue to monitor the server for any issues.

[COMPLETED]Network maintenance

Start Time: 24 Feb 2019 12:00 AM Eastern 

Estimated End Time: 24 Feb 2018 4:00 AM Eastern 

Services Affected: Network 

Description: Our Systems operations team will be performing general non service affecting network maintenance. We do not expect this maintenance to have any impact on service availability.

The maintenance has started as planned. We will update this post once it's completed.

The maintenance has finished at 4 AM Eastern as planned. No services interruptions were noticed.

[COMPLETED]Network maintenance

Start Time: 23 Feb 2019 12:00 AM Eastern 

Estimated End Time: 23 Feb 2018 4:00 AM Eastern 

Services Affected: Network 

Description: Our Systems operations team will be performing general non service affecting network maintenance. We do not expect this maintenance to have any impact on service availability.

The maintenance has started. We will let you know once it's finished.

UPDATE 4:00 AM Eastern: The maintenance has been completed

Network maintenance

Start Time: 22 Feb 2019 12:00 AM Eastern

Estimated End Time: 22 Feb 2018 4:00 AM Eastern

Services Affected: Network

Description: Our Systems operations team will be performing general non service affecting network maintenance. We do not expect this maintenance to have any impact on service availability.

Multiple Servers: Intermittent Connectivity

Some servers in our Michigan Data Center are currently experiencing intermittent connectivity issues. During this time, you may encounter intermittent degraded perfomrance. Our System Operations team is currently working on the issue. We will update you with additional information as it becomes available.

Servers Affected:

sr9.supercp.com

sr10.supercp.com

a2s76.a2hosting.com

a2s77.a2hosting.com

a2s79.a2hosting.com

a2s80.a2hosting.com

UPDATE :: As of 12PM EST This issue has now been resolved but we are still monitoring it and we will update you as we know more.  Please let us know if you are having issues in a ticket or chat.

[RESOLVED]sr10 :: Inaccessible

sr10.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 8:51 AM EST: Our System Operations team has restored service and continues to monitor the server.

Update 11:32 AM EST: The server remains stable and our System Operations continues to monitor the server.

[RESOLVED]sgssdman8 :: Inaccessible

sgssdman8 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 7:55 Am EST: The node is back up and all VMs on it are accessible now.

[RESOLVED]a2s79 :: MySQL

a2s79.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 6AM EST: The MySQL service has been fixed and it's back online.

20th January 2019

[RESOLVED]ls3 :: network issues

a2ls3.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5AM EST: We are still seeing temporary connectivity issues with the server and it's being worked on.

UPDATE 8AM EST: The issue has been resolved and we do not see any more connectivity problems. The server is being monitored and we will keep this post active.

Update 8:23AM EST: Our System Operations team is investigating reports of connectivity issues. We will provide updates as quickly as possible.

Update 9:26AM EST: Our System Operations team has confirmed all services are stable at this time. We will continue to monitor the server.

Update 11:35AM EST:  The server remains stable at this time and our System Operations team continues to monitor the server for stability.

Update 1:39 PM EST: The server continues to remain stable and we will continue to monitor the server for stability.

19th January 2019

Arizona DC :: Intermittent Network Issues

Some servers in our Arizona Data Center are currently experience network issues. During this time, you may encounter intermittent degraded perfomrance. Our System Operations team is currently working on the issue. We will update you with additional information as it becomes available.

Update: 21:39: This has been resolved. Please feel free to reach out to our live support if you continue to encounter any issues.

az1-ls9 :: Intermittent Connectivity

az1-ls9.a2hosting.com is currently experiencing an issue causing sites hosted to have intermittent connectivity. Our System Operations team is currently working on the issue. We will update you with additional information as it becomes available.

Update 19:30: The issues specific to the server appear to be mitigated but our team is still monitoring performance of the network in our Arizona Data Center. You can follow up with the latest in the status post https://a2status.com/incident/771

18th January 2019

[RESOLVED]mi3-ls14 :: Intermittent Connectivity

Update 2:17 PM EST: Our System Operations team continues to investigate the root cause of this issue. We will continue to provide updates as quickly as possible.

Update 3:30 PM EST: Our System Operations team has discovered the root cause all web services are online at this time. We are investigating intermittent SSH connectivity issues and will provide an update as quickly as possible.

UPDATE  As of 2:30PM EST 01/19/2019 - We are still looking in to some connectivity issues, however these are not mostly mitigated but if you do still see issues please get in touch via ticket or livechat.

Update 01/21/19 - 8:15 AM EST: Our System Operations team continues to monitor the server and services are stable at this time.

[RESOLVED]Netherlands DC :: Service Interruption

Multiple servers are currently experiencing service interruptions. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:51 AM EST :: We have identified a DDOS where we are working with our DDOS mitigation providers to get this issue resolved as soon as possible. We will continue to provide updates as quickly as possible.

UPDATE 12:26 PM EST :: Our System Operations team has mitigated the DDoS. Please contact us through support if you are still experiencing any issues.

UPDATE 2:16 PM EST :: Our System Operations team continues to monitor the network and things are still stable at this time.

UPDATE 3:30 PM EST :: Our System Operations team continues to monitor the network and things have remained stable. Please contact us if you continue to experience issues.

[RESOLVED]az1-ls4.a2hosting.com :: MySQL Interruption

az1-ls4.a2hosting.com is currently experiencing a service interruption with MySQL. Database driven websites on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:50 AM EST: Our System Operations team has resolved this issue and all services are operating as expected.

17th January 2019

[RESOLVED] AZ1-SS13 :: Service Interruption

AZ1-SS13 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:20 PM AZ1-SS13 is back under control after it was determined to be under an xml-rpc attack.

[RESOLVED]mi3-ss34 :: Service Interruption

mi3-ss34.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:45 AM EST: Our System Operations team has resolved this issue and all services are online at this time.

[RESOLVED]ssr22.supercp.com :: Service Interruption

ssr22.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 8:58 AM EST: The server is undergoing a file system check (FSCK). We will provide updates as quickly as possible.

Update 9:15 AM EST: The file system check has completed successfully. The server is now undergoing MySQL crash recovery. We will continue to provide updates as quickly as possible.

Update 9:20 AM EST: MySQL crash recovery has completed and all services are back online at this time.

16th January 2019

[RESOLVED]mi3-ls14 :: Netowork issues

mi3-ls14.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 06:00 AM Eastern: The network issue has been resolved and we do not see any more problems.

[RESOLVED]SGSSDMAN3 :: Service Interruption

SGSSDMAN3 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:30 AM Eastern: The networking issue with the server has stopped and we didn't notice any new packet loss for the last 60 minutes.