Past Incidents

UPDATE 06:00 AM Eastern: The server is still experiencing issues and is being worked on.

UPDATE 08:00 AM Eastern: The DDoS attack has been mitigated, but we've temporarily closed remote MySQL port on the server to stabilize it. It's still being worked on.

UPDATE 11:15 AM Eastern: The server remains stable at this time and our engineering team continues to monitor the situation. We will continue to provide updates as quickly as possible.

UPDATE 1:00 PM Eastern: Users may experience intermittent speed & connectivity issues while the attack is being mitigated through our DDoS protection. Our engineering team is still monitoring the situation. We will continue to provide updates as quickly as possible.

UPDATE 3:35 PM Eastern: Our Engineering team is still actively monitoring this situation. Users may experience intermittent speed & connectivity issues while the attack is being mitigated through our DDoS protection. We will continue to provide updates as quickly as possible.

UPDATE 4:45 PM Eastern: We continue to monitor the situation. Users may still experience intermittent speed & connectivity issues while the attack is being mitigated through our DDoS protection. We will continue to post updates as available.

UPDATE 7:15 PM Eastern: While the attack has slowed the server is still under our DDoS protection and you may experience latency or connectivity issues as a result. We continue to monitor and provide updates as they become available.

UPDATE 11:45 PM Eastern: Our operations team continues to monitor the situation. We will continue to provide additional updates as they become available.

UPDATE 25 Dec 2018 at 1:25 AM Eastern: Our Operations team is continuing to monitor the situation and address connectivity issues as they arise. Updates will be provided as they become available.

UPDATE 25 Dec 2018 at 4:00 AM Eastern: The attack is still ongoing, and the server's DDoS protection is still enabled. Latency or connectivity issues may arise due to this continued attack. Updates will be provided as they become available.

UPDATE 25 Dec 2018 at 7:15 AM Eastern: Our Operations team is still monitoring the network attack on our services. We will provide additional updates as they become available.

UPDATE 25 Dec 2018 at 12:00 PM Eastern: Our Operations team is still monitoring the network attack on our services. Latency or connectivity issues may arise due to this continued attack. We will provide additional updates as they become available.

UPDATE 25 Dec 2018 at 3:45 PM Eastern: Our Operations team is continuing to monitor the situation and address connectivity issues as they arise. Updates will be provided as they become available.

UPDATE 26 Dec 2018 at 8:34 AM Eastern: The server is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 26 Dec 2018 at 9:30 AM Eastern: The attack is still ongoing, and the server's DDoS protection is still enabled. Latency or connectivity issues may arise due to this continued attack. Updates will be provided as they become available.

UPDATE 26 Dec 2018 at 2:30 PM Eastern: Our Operations team is continuing to monitor the situation and address connectivity issues as they arise. Updates will be provided as they become available.. Updates will be provided as they become available.

UPDATE 27 Dec 2018 at 2:05 PM Eastern: Our Operations team is continuing to monitor the situation and address connectivity issues as they arise. Updates will be provided as they become available.

UPDATE 28 Dec 2018 at 11:05 AM Eastern: The server remains stable at this time and our engineering team continues to monitor the situation. We will continue to provide updates as quickly as possible.

UPDATE 29 Dec 2018 at 10:05 PM Eastern: The server remains stable at this time and our engineering team continues to monitor the situation we will continue to monitor and review for issues. We will continue to provide updates as quickly as possible.

UPDATE 30 Dec 2018 at 11:55 PM Eastern: While the server is still under mitigation we will continue to monitor and provide updates as they become available.

UPDATE 1 Jan 2019 at 8:23 PM Eastern: While the server is still under mitigation we will continue to monitor and provide updates as they become available.

UPDATE 3 Jan 2019 at 8:09 AM Eastern: The server remains stable at this time and our engineering team continues to monitor the situation. Please open a support ticket if you continue to experience any intermittent connectivity or speed issues.

Our Singapore Data Center is currently experiencing intermittent service interruptions. Our Engineers are investigating the root cause of these interruptions. We will provide updates as more details are made available.

Update - 1:25 AM - We are currently working with our network providers to investigate and correct the current issue affecting Singapore's network. We will provide more updates as we have them.

Update - 2:25 AM - We are still working with our network providers to address the ongoing issues. We appreciate your patience during this time.

Update - 3:20 AM - The connectivity issues with the network in Singapore is still being worked on.

Update - 4:25 AM - Singapore is still experiencing intermittent network connectivity issues. We will provide further updates as we have them.

Update - 6:00 AM - The issue is still being worked on; updates will be provided as they arrive.

Update - 9:38AM - We are now in the process of getting this under control, we do apoligise for any frustrations in regards to this matter but we are working to get this resolved as fast as possible.  More updates to come shortly.

Update 13:11 PM - We are pleased to announce that most of the Singapore network is now restored to its original state and we are now working with customers specifically on SG1-LS3.  We will update customers there as soon as possible.

Update 14:14 PM - We are pleased to announce that this has now been resolved, SG1-LS3 is also now resolved and all customers have been emailed IP instructions.  If you are still having difficulties please do not hesitate to reach out via chat, phone or ticket.

a2ls28.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:40 PM EST: The server is back online at this time. Please reach out to our support team if you continue to encounter any issues.

nlsrc1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 08:00 AM Eastern: The server has been fixed and it's stable for the past 90 minutes. We are still monitoring it and will update this status post if there will be any new issues.

UPDATE 12:00 PM Eastern: We will continue to monitor the stability of the server, but things are still operating as expected at this time.

SSR20 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATES

18:30 EST: SSR20 is still being worked on by our Engineers. We appreciate your patience while we work to resolve the issue.

20:30 EST: SSR20 is back online, and no further issues are observed.

December 20th

UPDATE 12:00 AM Eastern: We have again noticed an issue with the server and our System engineers are working on it at the moment.

UPDATE 1:00 AM Eastern: We are still working on mitigating this network issue.

UPDATE 2:00 AM Eastern: The server has been stabilized and it's up and running. We will keep this report open for a bit more in case some new issues show.

UPDATE 1:30 PM Eastern: The server remains stable and continues to run without issues. Please submit a support ticket if you are experiencing any further issues.

nlssr1.supercp.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 02:30 AM EDT: The issue has been fixed and the service is back online and stable.

SSR20 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:55 PM EST: Engineers are still working to resolve issues with SSR20. We appreciate your patience in the mean time.

UPDATE 2:00 AM December 18th: The issue has been fixed and the server is back online.