The system is experiencing issues

Past Incidents

27th October 2018

[RESOLVED]SG Data Center :: Service Interruption

Some Servers in our Singapore Data Center are currently experiencing a service interruption. Users hosted on servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update: 20:30 EDT: Our Engineers are still working on this issue. We will keep you posted in this status thread as more updates become available in this regard.

Update 21:35 EDT: Our team has been in contact with our Data Center partners, and is investigating the service interruption further. More details to follow as they are available.

Update 22:30 EDT: Our team is continuing to work with our Data Center partners to restore services. We appreciate your continued patience and understanding in this regard.

Update 23:25 EDT: Our techs are continuing their work on this issue to ensure services are restored as quickly as possible. We will post further updates as they become available.

Update 00:35 EDT: Our Engineers are still working to restore services as soon as possible. We will continue to provide updates as they become available.

Update 01:45 EDT: Our Engineers have restored some services at this time. We are continuing to work to restore all services and we will provide more updates as they become available.

Update 02:30 EDT: Our Engineers are continuing work to bring all services back online. Updates will be provided as they become available.

Update 03:40 EDT: Our Engineers have restored most services at this time. There are a few services still unavailable, but we are working to bring them back online as soon as possible.

Update 04:45 EDT: Servers sg1-ls3.a2hosting.com and sgssr1.supercp.com are still unavailable. Our Engineers are working to bring these services back online at this time.

Update 06:36 EDT: All services in Singapore are online at this time. We will continue to monitor the Data Center for any issues, if you see any issues please report them via Ticket, Livechat or Phone.

Scheduled Migration :: mi3-wss1 to mi3-wss12

Date: Saturday, October 27 starting at approximately 10:00 AM EST.

Details of Outage:

Services should remain up with short periods of downtime as database are locked for migration. Users will need to update their DNS records if they are not using our name servers. If users are using our name servers then DNS records will be updated automatically

What's being migrated & upgraded?

The entire server will be migrated from mi3-wss1 to mi3-wss12

The server will be upgraded from 2012 to Server 2016

The server will be upgraded from SQL 14 to SQL 17

As of 10:00 AM EST This is now in progress, we will update you as to the progress as we know more.

26th October 2018

No incidents reported

25th October 2018

[RESOLVED]Scheduled Maintenance :: nl1-lr1.supercp.com

Start Date: Saturday, October 27, 2018

Time: 4:00 AM - 9:00 AM GMT+2 (10:00 PM - 3:00 AM EDT)

Details of Outage: Our System Operations team will be performing scheduled maintenance on nl1-lr1.supercp.com. All services will be offline for approximately 3-4 hours.

Update 00:15 EDT - The maintenance will begin shortly. Services will be offline during the maintenance.

Update 04:45 EDT - The server is experiencing an issue preventing it from being online. Our Engineers are currently working on a resolution. Updates will be provided as they are available.

Update 06:35 EDT - The server is still being investigated by our Engineers. We will provide further updates as soon as they are available.

Update 10:09 EDT - The server is still being investigated by our Engineers. Many apologies this has went over the mantenance window but we must ensure data continuity. We will provide further updates as soon as they are available

Update 11:15 EDT - The server is still being investigated by our Engineers. We will provide further updates as soon as they are available.

Update 13:09 EDT - The server is now up but we are looking at some MySQL table errors and we're still looking in to those on an individual basis.  We will provide more information soon but the vast majority of sites are fully back online as are other services on the server.

Update 16:10 EDT - The issues now resolved, if you are experiencing any issues please do not hesitate in getting in touch with us today via Livechat / Ticket or Phone.

24th October 2018

[RESOLVED]mi3-ls10.a2hosting.com :: MySQL Interruption

mi3-ls10.a2hosting.com is currently experiencing an interruption of the MySQL service. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 9:50AM EST : Our System Administrators have resolved this issue and MySQL services are online.

23rd October 2018

[RESOLVED]nlls6.a2hosting.com :: MySQL Interruption

nlls6.a2hosting.com is currently experiencing an interruption of the MySQL service. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:25 AM EST: Our System operations team has restored MySQL services.

22nd October 2018

[RESOLVED]mi3-wss9 :: Service Interruption

mi3-wss9.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:26 PM EST: Our System Operations team has corrected this issue and all services are now operating as expected.

[RESOLVED]ssdman64 :: Service Interruption

ssdman64.a2hosting.com is currently experiencing a service interruption. VPS servers hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 12:30 PM EST: Our System Operations team has corrected this matter and all services are operating as expected.

21st October 2018

[RESOLVED]a2ls6 :: Intermittent connectivity

a2ls6.a2hosting.com is currently experiencing an issue causing sites hosted to have intermittent connectivity. Our System Operations team is currently working on the issue. We will update you with additional information as it becomes available.

Update 5:30 PM Eastern : Our System Operations team has corrected the issue with connectivity. Continued monitoring has indicated no further issues.

[RESOLVED] NL1-SS1 :: Service Interruption

nl1-ss2.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UODATE As of 13:53 EDT :: Our Engineers have this issue now resolved, if you see any issues please do not hesitate in getting in touch with us.

20th October 2018

[RESOLVED] nl1-wss2 :: Service Interruption

nl1-wss2.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 3:12AM EDT: The server is back online and operating as expected.

Update 4:10AM EDT: The MySQL service is experiencing an interruption on the service. Our System Operatons team is investigating the issue. We will provide updates as we have them.

Update 5:25AM EDT: Our System Operations team is still working on resolving the MySQL issue.

Update 9:34AM EDT: Our System Operations team is still working on resolving the MySQL issue.

Update 11:24AM EDT :: Our Engineers have now resolved the issue and your sites MySQL databases will now connect.  If you still see any issues please let us know via Ticket, Livechat or Phone.

[RESOLVED]a2ls6.a2hosting.com :: Service Inte

a2ls6.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 7:00 PM Eastern : Our System Operations team continues to work on fully restoring service to the server. We will post additional updates as they become available.

Update 7:21 PM Eastern : We are happy to announce our System Operations team has restored service and sites are now responding as expected.

[RESOLVED] A2LS6.a2hosting.com :: Service Interruption

a2ls6.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

As of 14:58 EDT :: We are pleased to announce that service is restored and websites are now again online.