The system is experiencing issues

Past Incidents

21st May 2018

[RESOLVED]A2S69 :: Service Interruption

A2S69 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

We are glad to report a2s69.a2hosting.com is back online.

[RESOLVED]wwwss51.a2hosting.com :: Service Interruption

wwwss51.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 12:30PM EST :: Services are back online and operational. We will continue to monitor the server for stability.

[RESOLVED]nlssdman1 :: Service Interruption

The VPS Node nlssdman1.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 11:31 AM EST :: Our Engineers have corrected this issue and service is back online and operational. We will continue to monitor the server for stability.

20th May 2018

[RESOLVED]nl1-ss2 Service Interruption

Update 2:30 AM EDT: The server has been rebooted and it's back online now

Update 5:00 AM EDT: We have noticed some additional file system errors on the server and our system engineers are looking into it.

Update 6:00 AM EDT: We have brought the server down for a File System Check. We will update this post once the server is back online.

Update 7:00 AM EDT: Our system engineers are still running File System Check on the server

Update 9:30 AM EDT : Our system engineers are still running the File System Check. We will continue to provide updates as quickly as possible.

Update 10:30 AM EDT : The File System Check is still running on the server.

Update 12:00 PM EDT : Our system engineers are still running the File System Check. We will provide updates as quickly as possible.

Update 1:40 PM EDT : The File System Check is still in progress. We will continue to provide updates.

Update 2:45 PM EDT : Our system engineers are still working on restoring service. We will continue to provide updates as quickly as possible.

Update 3:45 PM EDT : The File System Check is continuing to run and we will continue to provide updates.

Update 4:45 PM EDT : Our system engineers are still running the File System Check. We will update this post regularly until this process is complete.

Update 5:55 PM EDT : Our system engineers are still running the File System Check. We will continue to update this post regularly and as more information becomes available.

Update 6:45 PM EDT : The status remains largely the same. Progress is being made on the File System Check. We started a Bare Metal Restore to a new hardware in an effor to expadite restoration of service. 

Update 10:00PM EDT : Engeineers are still working a two-pronged approach to resolving this. We are working hard to restore server as soon as possible.

Update 11:00PM EDT : The previously mentioned processes are still in progress. You can be assured that we are working to restore service as quickly as we can.

Update May 22nd 1:00 AM EDT : Our system engineers are still working on the server at the moment.

Update May 22nd 2:00 AM EDT : Both processes, the full server restoration and File System Check, are still running.

Update May 22nd 3:45 AM EDT : Engineers are still working on the server. More information will be posted as soon as we'll have further updates

Update May 22nd 5:45 AM EDT : The File System Check and a restore are still ongoing. 

Update May 22nd 9:45 AM EDT : The File System Check and Server Restore are still in progress. 

Update May 22nd 11:15 AM EDT : Our engineers are still working on the file system check and a full server restoration.

Update May 22nd 1:00 PM EDT : The File System Check and Server Restore are still in progress.

Update May 22nd 2:45 PM EDT : Our engineers are still working on the file system check and a full server restoration.

Update May 22nd 5:00 PM EDT : Restoration is still in progress. Thank you for your continued patience.

Update May 22nd 7:00 PM EDT : The full server restoration and File System Check are continuing.

Update May 22nd 8:15 PM EDT : The full server restoration is continuing.

Update May 22nd 11:15 PM EDT : The full server restoration is progressing towards completion.

Update May 23rd 01:30 AM EDT : The full server restore is still running.

Update May 23rd 03:45 AM EDT : The server restoration is still running and it should be finished soon.

Update May 23rd 05:45 AM EDT : The restoration process is still running at the moment.

Update May 23rd 08:00 AM EDT : The full server restore is still running.

Update May 23rd 11:45 AM EDT : The restoration process is still running at the moment.

Update May 23rd 1:12 PM EDT : The restoration process has now completed and we are in the final stages of enabling access. During this time frame some sites will be available while others may not. We will have further updates as we progress.

Update May 23rd 2:59 PM EDT : We are in the final stages of enabling access. During this time frame some sites services will be available while others may not. We will have further updates very soon for you.

Update May 23rd 4:40 PM EDT : Web services and email are online. Roundcube (webmail) is offline. MySQL databases are being restored separately. Database dependant websites may not load correctly until this process is completed. The MySQL restore is currently about 8% completed.

Update May 23rd 6:15 PM EDT : MySQL restoration is still progressing toward completion.

Update May 23rd 8:00 PM EDT : The next phase of MySQL restoration has begun.

Update May 23rd 10:30 PM EDT : MySQL restoration is still in progress.

Update May 23rd 11:40 PM EDT : MySQL restoration is mostly completed. Engineers are working to restore the final database tables.

Update May 24th 3:00 AM EDT : We are doing further restoration of MySQL. INNODB will temporary have to be disabled while tables are being reimported. All MYISAM tables and databases should work fine.

Update May 24th 6:00 AM EDT : The restore has been completed and the service is back online now. Please contact our support department if you notice any additional issues with accounts on this server.

[RESOLVED]mi3-lr2.supercp.com :: Service Interruption

mi3-lr2.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:45PM EDT - Our Engineers are still working on it. We will provide updates here as more information becomes available

Update 11:42PM EDT - Our Engineers are still working on it. We will provide updates here as more information becomes available

We are glad to report that service is restored to mi3-lr2.supercp.com

19th May 2018

mi3-ss6.a2hosting.com :: Service Interruption

mi3-ss6.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 02:55AM EDT - Services are once again available. We will continue to monitor for any issues

[RESOLVED]a2ss8.a2hosting.com :: Service Interruption

a2ss8.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 17:17PM Eastern :: We are happy to report that a2ss8.a2hosting.com is back online.

NLSSDMAN1 :: Service Interruption

The VPS Node NLSSDMAN1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 17:45 Eastern :: Our Systems Operations team continues to work on the issue and updates will be posted as they become available.

Update 19:15 Eastern :: Our Systems Operations team continues to work on the issue and updates will be posted as they become available.

Update 19:54 Eastern :: Our Systems Operations team continues to work on the issue and updates will be posted as they become available.

Update 20:14 Eastent :: We are glad to report that the services to the VPS on nlssdman1 has been restored.

18th May 2018

NLSSDMAN1 :: Service Interruption

The VPS Node NLSSDMAN1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 22:45 EDT: NLSSDMAN1 is still offline. Engineers are working to restore service as quickly as possible.

Update 19 May 2018 01:45 EDT: NLSSDMAN1 is online. We will continue to monitor the service for any issues.

mi3-ls1.a2hosting.com :: Service Interruption

mi3-ls1.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

nl1-ss2 :: Scheduled Maintenance

Our Systems operations team will be performing scheduled maintenance on the server nl1-ss2.a2hosting.com. All services will be unavailable during the maintenance.

Update 12:20AM EST - The maintenance has been completed and services are available.

nl1-ss2.a2hosting.com :: Service Interruption

nl1-ss2.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:58 AM Eastern :: Services are now back online and operational. We will continue to monitor the server for stability.

17th May 2018

mi3-wss4.a2hosting.com scheduled maintenance

Start Time: 20 May 2018 01:00 AM EDT

Estimated End Time: 20 May 2018 4:00 AM EDT

Services Affected: Server

Description: Our Systems operations team will be performing a chkdsk on the server mi3-wss4.a2hosting.com

Services will be unavailable during this maintenance.

wwwls3 :: Intermittent MySQL Connectivity

wwwls3.a2hosting.com is currently experiencing intermittent connectivity interruptions with MySQL. Users will experience service degradation as a result. Our team is working on fixing this and we will post further updates as more information becomes available.

Update 3:15PM EDT :: Our Engineers are still further investigating this matter. We will provide updates as quickly as possible.

Update 6:15PM EDT :: We're still working on stabilizing A2LS3's MySQL service. Thank you for your patience.

Update 7:30PM EDT :: MySQL is currently online. Some sites hosted on A2LS3 may still be experiencing issues, however. Our Engineers are still working to resolve issues fully.

Update 9:00PM EDT :: Engineers are still working to stablize MySQL for all users.

Update 10:00PM EDT :: Engineers are still working to stablize MySQL for all users.

Update 11:00PM EDT :: Our Engineering team is still working on restoring MySQL for all users.

Update 12:00AM EDT :: Our Engineering team is still working on restoring MySQL service. We appreciate your continued patience and understanding in this matter.

Update May 18th 01:00 AM EDT: Our engineers are still working on restoring the MySQL service.

Update May 18th 02:00 AM EDT: The server is still being worked on and the MySQL service is being restored. Thank you for the patience during this issue.

Update May 18th 03:00 AM EDT: Our Engineering team is still working on restoring MySQL for all users.

Update May 18th 04:00 AM EDT: We have finished exporting databases and our system engineers are now working on restoring the service.

Update May 18th 05:00 AM EDT: The system engineering team is still working on this.

Update May 18th 06:00 AM EDT: The service restore is still running.

Update May 18th 07:00 AM EDT: The restore is still going on. Unfortunately, we do not have any additional details at the moment.

Update May 18th 10:10 AM EDT: The restore is now complete. MySQL services are back online and fully operational. If you're still experiencing issues please contact our support team for further assistance.

[RESOLVED]nl1-sr1.supercp.com Service interruption

nl1-sr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:50 AM EDT: The server is back online

16th May 2018

[RESOLVED] A2LS3 :: Service Interruption

A2LS3 is currently experiencing MySQL difficulties. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 19:00 EDT Services have been stabilized and A2LS3 is online at full capacity.

az1-lr2.supercp.com :: Service Interruption

az1-lr2.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 11:29 AM Eastern :: Services are now back online and we will continue to monitor the server for stability.

nl1-ss1.a2hosting.com :: Service Interruption

nl1-ss1.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:45 AM Eastern :: Our Engineers have implemented a fix and will continue to monitor the server for stability.

[RESOLVED]nlssr1 :: Service interruption

nlssr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 06:10 AM EDT: The server is back online.

15th May 2018

[RESOLVED]SGSSR1 :: Service Interruption

SGSSR1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 01:20 AM EDT: The server is still being worked on by our system administrators.

Update 01:40 AM EDT: The server is back online now.

[RESOLVED] wwwls3.a2hosting.com :: MySQL Interruption

wwwls3.a2hosting.com is currently experiencing an interruption with MySQL. Users will experience service degradation as a result. Our team is working on fixing this and we will post further updates as more information becomes available.

Update 15:30 EDT : MySQL services are now back online and operational. We will continue to monitor the server for stability.

Update 16:45 EDT : MySQL is experiencing further issues. Our engineering team is looking into the matter.

Update 17:05 EDT : MySQL is back online and working correctly.

nl1-lr1 :: Service Interruption

nl1-lr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 11:02 AM Eastern :: Services are now back up and operational. We will continue to monitor the server for stability.

mi3-ss19 :: Service Interruption

mi3-ss19.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 9:21AM Eastern :: Services are now back online and we will continue to monitor the server for stability.

[RESOLVED]mi3-ss6.a2hosting.com service inter

mi3-ss6.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 6:10 AM EDT: The server and all services are back online.

14th May 2018

[RESOLVED] SSR19 :: Service Interruption

SSR19 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 23:05 EDT We are glad to report that SSR19 is back online.

[RESOLVED] sgsrc1.supercp.com :: Connectivity Issues

wwwsgsrc1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 14:05 EDT We are glad to report that SRSRC1 has been back online and working correctly.

www58.a2hosting.com :: Connectivity Issues

www58.a2hosting.com is currently experiencing an interruption in service. Users will experience service degradation as a result.

Update 12:31PM Eastern :: Services are back online and we will continue to monitor the server for stability.