Incidents Reported.

Incidents

15th May 2022

No Active Incidents Reported

14th May 2022

mi3-lr11 :: Service Interruption

mi3-lr11.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:22 EDT: Our Operations team is still investigating this issue.  We will continue to post updates as they become available and we do appreciate your patience and understanding in the meantime.

UPDATE 11:00 PM EDT: The server should be service interruption has been resolved at this time but our Operations team will continue to monitor the server for the next 24 hours.

nlss2 :: Scheduled Maintenance

Start Date: Saturday, May 14th - 8:00 PM EDT (2:00 AM CET, Sunday, May 15th)

End Date: Saturday, May 14th - 10:00 PM EDT (4:00 AM CET, Monday, May 15th)

Services Affected:

nlss2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on nlss2.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 8:11PM EDT: The scheduled maintenance has begun for nlss2.a2hosting.com. We will provide updates in this thread as they become available.

UPDATE 8:31PM EDT: The maintenance for nlss2 has completed at this time. Please reach out to our support team should you encounter any issues.

 

13th May 2022

[COMPLETED] a2ss45.a2hosting.com :: Scheduled Maintenance

Start Date: Friday, May 13, 2022

End Date: Friday, May 13, 2022

Time: 3:00 AM EDT

Services Affected:

a2ss45.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on a2ss45.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:00AM EDT: Our Engineers have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 03:40AM EDT: The maintenance has been completed successfully. The server a2ss45.a2hosting.com is fully operational again.

[COMPLETED] Michigan Datacenter :: Network Maintenance

Our Network Engineering team will be performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will provide updates as they're made available. 

UPDATE 12:00AM EDT: Our Engineers have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding in the meanwhile.UPDATE 2:20 AM EDT: Our Engineers are still working on this. We will post updates as more information becomes available.

UPDATE 05:00 AM EDT: Our Engineers are still working on the maintenance. Customers with services connected to the Michigan datacenter may experience slowness or short service interruption during this time. We really appreciate your understanding and patience in this regard.

UPDATE 5:55AM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

12th May 2022

[COMPLETED] Michigan Datacenter :: Network Maintenance

Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while the routine maintenance is performed. 

We will provide updates as they're made available. 

UPDATE 02:50 AM EDT: Customers with services connected to the Michigan network may experience slowness or short service interruption. Our Engineers are investigating the root cause of the issue. We appreciate your patience and we will keep you updated in this thread. 

UPDATE 03:25 AM EDT: The first stage of the maintenance is completed. Our Engineers are keeping an eye on all services' uptime and performance. If you are seeing issues please reach out to our support.

UPDATE 05:00 AM EDT: The next stage of the maintenance is initiated. We will keep this thread updated.

UPDATE 05:35 AM EDT: The maintenance is completed successfully. All services are up and running. If you notice any issues please contact our Live Support. 

11th May 2022

[RESOLVED] Michigan Datacenter :: Network Interruption

We are facing a network interruption in our Michigan Datacenter. Users hosted on some servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:15 AM EDT: Issues in our Michigan Datacenter have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

10th May 2022

[COMPLETED] Live Chat :: Scheduled Maintenance

Start Date: Tuesday, May 10, 2022

End Date: Tuesday, May 10, 2022

Time: 9:00 PM - 10:00 PM EDT

Services Affected: Live Chat

Description: Our Live Chat Software requires mandatory maintenance to ensure smooth and stable service going forward. Our Live will be offline service while the routine scheduled maintenance is performed. Please use our ticket or phone system for assistance during this maintenance.

UPDATE 10:15PM EDT: Our Engineers are still working on this. We will post updates as more information becomes available. In the meanwhile, our remaining support channels (Helpdesk and Phones) continue to work normally. We appreciate your patience, cooperation and understanding in this regard.

UPDATE 10:35PM EDT: Maintnance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] sg1-tr3 :: MySQL Interruption

sg1-tr3.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server may experience intermittent database errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:30 AM EDT: Our engineering teams have resolved the issue, however, they are running some MySQL checks but sites have been up and running.

9th May 2022

[RESOLVED] Mail Sending Failure

Description: Our Engineering and Operations team is working on correcting a SMTP issue on our servers. If you are experiencing issues with sending email and getting a SMTP error, please be aware we are working diligently on correcting this issue.  Check back here for updates on this issue.

UPDATE: 05/09/2022 10:50 am Our Engineering Department has isolated the issue and a fix is being applied.

UPDATE: [RESOLVED] 5/9/2022 12:08 PM The Engineering Team has applied the fix fleet-wide.  If you are still seeing issues please contact the support department.