Incidents Reported.

Incidents

15th April 2022

[COMPLETED]Michigan Datacenter :: Network Maintenance

Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while the maintenance is performed. We will update this thread with progress updates.

UPDATE :: 1:50 PM EDT: Our Network Engineering completed the maintenance in our Michigan datacenter.

[COMPLETED] Arizona Datacenter :: Network Maintenance

Start Date: Friday, April 15, 2022

End Date: Friday, April 15, 2022

Time: 12:00 AM - 1:59 AM EDT (Thursday, April 14, 2022, 10:00 PM - 11:59 PM MST)

Description: Our Network Engineering team is performing network maintenance in our Arizona Datacenter. Users may experience a brief service interruption while the routine maintenance is performed. We will provide updates as they're made available.

UPDATE 12:00 AM EDT (10:00 PM MST): Our Network Engineers are starting the maintenance as scheduled. We will post an update as more information becomes available in this regard.

UPDATE 2:47AM EDT (12:47 AM MST): Maintenance has been completed at this time. Services are once again available.

14th April 2022

No Active Incidents Reported

13th April 2022

[RESOLVED]nl1-ss21 :: MySQL Interruption

nl1-ss21.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server may experience intermittent database errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:22 AM EDT: Our engineering teams have resolved the issue, however, they are running some MySQL checks but sites have been up and running.

12th April 2022

[RESOLVED] mi3-ss55 :: MySQL Interruption

mi3-ss55.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server may experience intermittent database errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

As of 13:50 PM EDT :: Our engineering teams have resolved the issue, however, they are running some MySQL checks but sites have been up and running.

UPDATE 16:00 PM EDT :: The MySQL checks should now be completed. 

Amsterdam Railgun :: Scheduled Maintenance

Start Date: Tuesday, April 12, 2022 (Wednesday, April, 13, 2022, Amsterdam)

End Date: Tuesday, April 12, 2022 (Wednesday, April, 13, 2022, Amsterdam)

Time: 8:00 PM - 11:00 PM EDT (2:00 AM - 5:00 AM CEST)

Description: Our System Operations team is performing maintenance on our Amsterdam Railgun server. Users may experience a brief service interruption while the routine maintenance is performed. We will provide updates as they're made available.

UPDATE 9:00PM EDT (3:00AM CEST): The maintenance has been completed. Please reach out to our support team should you encounter any issues.

mi3-sr4 :: Scheduled Maintenance

Start Date: Wednesday, April 13, 2022

End Date: Wednesday, April 13, 2022

Time: 12:00 AM - 4:00 AM EDT

Description: Our System Operations team will be performing scheduled maintenance on mi3-sr4.supercp.com. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:00AM: The scheduled maintenance has started. We will provide updates as they become available.

UPDATE 4:00AM: The maintenance has been completed.

11th April 2022

Amsterdam Data Center :: Connectivity Issues

Our Network Engineering team is currently investigating reports of intermittent connectivity issues in our Amsterdam data center. Our Network Engineering team is aware of this issue and working diligently to rectify the situation. We will provide further updates as they're made available.

UPDATE 7:40 PM ET: Our Network Engineering team continues to work toward restoring all services. We will provide updates as they're made available.

UPDATE 9:21 PM ET: We have resolved the connectivity issue in our Amsterdam data center. Please reach out to support should you encounter any issues.

[RESOLVED] mi3-mw2 :: Service Interruption

Server mi3-mw2 is currently experiencing a service interruption. Users hosted on this server will experience web service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update: 05:32am EST: Our System Operations team resolved this matter and all services are back online at this time.  If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

10th April 2022

[RESOLVED] Sectigo SSL Certificates :: Degraded Performance

Sectigo is currently experiencing degraded performance with its issuing platforms. Users will experience delays with free SSL certificates being issued or renewed as a result.

You can view Sectigo's status page here:

 https://sectigo.status.io 

We will provide further updates as they're made available.

Update: April 10, 2022 6:56PM UTC: Sectigo confirms that the issue has been resolved successfully. 

9th April 2022

[RESOLVED]ssdman50 :: Scheduled Maintenance

Start Date: Saturday, April 09, 2022

End Date: Saturday, April 09, 2022

Time: 2:00 AM - 5:00 AM EDT

Services Affected:

ssdman50.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on ssdman50. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:10AM EDT: Our Engineers have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 2:25AM EDT: Maintenance has been completed at this time. Services are once again available.

8th April 2022

[RESOLVED] az1-ts1 :: MySQL Interruption

az1-ts1 is currently experiencing a MySQL interruption. Users hosted on this server may experience intermittent database errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:10PM EDT: Issues on az1-ts1 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.