No Active Incidents Reported

Incidents

15th November 2021

[RESOLVED] - Netherlands DC :: Intermittent Connectivity

A small number of servers in the Netherlands are currently experiencing connectivity issues. Users may experience slowness or intermittent connectivity with their sites, cPanel/Webmail and IMAP/POP3/SMTP connections. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 2PM EST :: Our engineers have now restored most of the connectivity to all but NL1-TS9, customers will have reduced connectivity there, we are working to get this issue resolved.

UPDATE As of 3:15PM EST :: Our engineers are still working on NL1-TS9, customers will have reduced connectivity there, we are working to get this issue resolved, more updates to come soon.

UPDATE 9:00 PM EST: The issue affecting nl1-ts9 should be resolved but our Engineers will be monitoring this overnight as to ensure stability. Please feel free to reach our to our support team should you experience any additional issues.

[RESOLVED] nl1-ts9 :: Connectivity issue

nl1-ts9 is currently experiencing connectivity issues. Users hosted on this server may experience slowness or intermittent connectivity troubles. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 07:00 AM EST: Our engineers are doing all possible to stabilize the performance and keep a close eye on the situation. We appreciate your ongoing patience and understanding!

UPDATE 08:23 AM EST: Our engineers have stabilized the performance and connectivity to this server, we're still monitoring this situation currently.

UPDATE 12:40 PM EST: We have not included this issue on the post: https://a2status.com/incident/2858  We will continue to provide updates there.

[RESOLVED] Sectigo SSL Certificates :: Degraded Performance

Sectigo is currently experiencing degraded performance with its issuing platforms. Users will experience delays with free SSL certificates being issued or renewed as a result. You can view Sectigo's status page at https://sectigo.status.io. We will provide further updates as they're made available.

UPDATE 6:50 AM EST: Sectigo is still experiencing a short-term backlog with its certificate issuance. You may experience delayed issuance until all the backlog has been cleared. We will update you accordingly.

UPDATE 08:29 AM EST: Sectigo is still working on this backlog and unfortunately they have not given an ETA for this to be resolved, we'll update you as we know more.

UPDATE 11:19 AM EST: Sectigo is still working on this backlog and unfortunately this means SSL generation will be slower than normal.  If you have any difficulties then please reach out to our team and we'll work with you to resolve this.

14th November 2021

ns2.a2hosting.com having issues

One of our name servers:  ns2.a2hosting.com is currently experiencing issues. Our Operations and Engineering team is investigating this issue.  

This may cause intermittent services connectivity issues affecting our customers. We are working on this and will provide updates as more details are made available. We sincerely apologize for the inconvenience and appreciate your patience and understanding in this matter.

UPDATE: [RESOLVED] 1:35 PM EST Our operations and Engineering Departments have resolved this issue.  If you are still experiencing issue related to this, please contact the Support Department

Intermittent Connectivity Issues

Our System Operations team is currently aware of reports of intermittent services connectivity issues affecting a subset of customers in our Netherlands data center. We are working on this and will provide updates as more details are made available. We sincerely apologize for the inconvenience and appreciate your patience and understanding in this matter.

UPDATE 07:25 AM EDT: We are still receiving some reports of slowness or intermittent connectivity troubles. Our Engineers are continuing to work towards a resolution.

UPDATE 15-Nov, 01:15 AM EST: Our System Operations team is monitoring the situation in the Netherlands facility closely for stability. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

13th November 2021

No Active Incidents Reported

12th November 2021

src2 :: Service Interruption

src2.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:50 PM EST: Our System Operations team continues to work toward restoring all services. We will continue to provide updates as they're made available.

UPDATE 4:50 PM EST: Our System Operations team have resolved this matter and all services are back online at this time.

[RESOLVED]VPS & Dedicated servers :: DNS Interruption

Some VPS and Dedicated servers are currently experiencing a DNS service interruption. Users hosted on the impacted servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:51AM EST: Our System Operations team is still working on the issue, and you may experience slow performance during this time. Additional updates will be provided as they become available. We appreciate your ongoing patience and understanding.

UPDATE 4:52AM EST: Issues with DNS have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

a2ss47 :: Scheduled Maintenance

Start Date: Friday, November 12, 2021

End Date: Friday, November 12, 2021

Time: 2:00 AM - 4:00 AM EST

Services Affected:

a2ss47.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on this server. Users will experience brief service interruptions while the routine scheduled maintenance is performed.

UPD 04:25 EST:  The scheduled maintenance has been completed at this time. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

11th November 2021

[RESOLVED]Sectigo SSL Certificates :: Degraded Performance

Sectigo is currently experiencing degraded performance with their issuing platforms. Users will experience delays with free SSL certificates being issued or renewed as a result. You can view Sectigo's status page at https://sectigo.status.io. We will provide further updates as they're made available.

UPDATE 6:53 AM EST: Sectigo is still experiencing a short-term backlog with its certificate issuance. You may experience delayed issuance until all the backlog has been cleared. We will update you accordingly.

UPATE 2:45 PM EST: Sectigo is now operating as expected. If you continue to experience issues please contact our Technical Support team directly.

10th November 2021

[RESOLVED]mi3-ts2 :: Reboot Required

Start Date: Wednesday, November 10, 2021

End Date: Wednesday, November 10, 2021

Time: 3:02 AM EST - 3:32 AM EST

Services Affected:

mi3-ts2.a2hosting.com

Description: Our System Operations team will be performing an unplanned reboot on the server to correct an issue with resource limits. Users will experience a brief service interruption while the unplanned maintenance is performed.

UPDATE 3:07 AM EST: Our System Operations team has performed the reboot and all services are back online successfully.

9th November 2021

[RESOLVED]Sectigo SSL Certificates :: Degraded Performance

Sectigo is currently experiencing degraded performance with their issuing platforms. Users may experience issues with free SSL certificates being issued or renewed as a result. Sectigo & cPanel are working with their developers on this matter. We will provide further updates as they're made available from the vendor.

UPDATE 2:01 PM EST: Sectigo & cPanel have resolved this issue and certificates are now issuing as expected at this time.

8th November 2021

No Active Incidents Reported