No Active Incidents Reported

Incidents

19th September 2021

No Active Incidents Reported

18th September 2021

nl1-lr2 :: Scheduled Maintenance

Start Time EDT: Sep 18th, 2021 (Saturday) - 08:00 PM EDT.

Start Time CEST: Sep 19th, 2021 (Sunday) - 02:00 AM (Server time CEST).

Services affected:  nl1-lr2.supercp.com 

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 7:55PM EDT: Our team has started the maintenance. We will update this thread as the maintenance progresses. Thank you for your patience.

UPDATE 8:27PM EDT: Maintenance has been completed at this time.

17th September 2021

[RESOLVED] Service Interruption :: MI Data Center

7:40PM EDT: We are experiencing network connectivity issues for some servers within our Michigan Datacenter at this time. Users within our Michigan Datacenter may experience intermittent service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 8:45 PM EDT: Our Engineers are still working on this issue and as we have more updates we'll keep you informed. We do apologize for the delay.

Update 10:22 PM EDT: We are still working to resolve the network connectivity issue as some servers are still affected. We will keep this page posted with any updates.

Update 3:33 AM EDT: Most services are available at this time. Our Engineers continue to address the issues affecting the remaining services. Further updates will be provided as they become available.

Update 7:55 AM EDT: Our Engineers continue to work to resolve the remaining services still affected. We will provide additional updates as we receive them.

Update 08:26 AM EDT: Our engineers have this issue resolved, only a few customers may still have some issues and we will reach out to them but in general this was resolved.

16th September 2021

[RESOLVED]az1-ss42 :: Service Interruption

az1-ss42.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:17 PM ET: Our System Operations team have resolved this matter and all services are back online at this time.

[RESOLVED]ssdman37 :: Scheduled Maintenance

Start Date: Wednesday, September 15, 2021

End Date: Wednesday, September 15, 2021

Time: 4:00 AM - 6:00 AM EDT

Services Affected:

ssdman37.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:45AM EDT: The maintenance will begin shortly. Further updates will be provided as they become available.

UPDATE 4:00AM EDT: Our team has started the maintenance. We will update this thread as the maintenance progresses. Thank you for your patience.

UPDATE 5:05AM EDT: Our Engineers are continuing to perform the maintenance. Further updates will be provided. We appreciate your continued patience.

UPDATE 6:20AM EDT: Our Engineers are continuing to work on this server to bring it back online. Further updates will be provided as they are made available. Thank you for your patience.

UPDATE 7:25AM EDT: Our Engineers are still working on this issue. It will take an additional time for them to get this node back online. We do not have an ETA available at this time. We will continue to provide updates as they're made available. We sincerely appreciate your cooperation and understanding in this matter.

UPDATE 9:25 AM EDT: Our Engineers are still working on this issue and as we have more updates we'll keep you informed. Thank you for your patience.

UPDATE 12:05 PM EDT: Our Engineers are still working on this issue and as we have more updates we'll keep you informed. Thank you for your patience.

UPDATE 12:58 PM EDT: Our Engineers are still working on this issue and as we have more updates we'll keep you informed. Thank you for your patience.

UPDATE 2:40 PM EDT: Our Engineers are still working on this issue and as we have more updates we'll keep you informed. We do apologize for the delay.

UPDATE 4:25 PM EDT: Our Engineers are still working on this issue and additional updates will be provided as more information becomes available. We sincerely apologize for the delay.

UPDATE 6:10 PM EDT: Our Operations team Engineers are continuing their work on the server. We will post updates as more information is available in this regard. We sincerely appreciate your patience and understanding in this matter.

UPDATE 8:21 PM EDT: Our Operations team Engineers are still working on this issue. We will post updates as more information becomes available. We sincerely appreciate your patience and understanding in this matter.

UPDATE 10:51 PM EDT: Our Engineers are still working on this issue. Updates will be provided as more information becomes available. We sincerely appreciate your patience and understanding in this matter.

UPDATE 12:58 AM EDT (09/16/2021): Our Engineers are still working on this issue and as we have more updates we'll keep you informed. Thank you for your patience.

UPDATE 3:05 AM EDT (09/16/2021): Our Engineers are still working on the problem. We will update this thread as soon as there are any updates. We appreciate your patience and understanding!

UPDATE 4:55 AM EDT (09/16/2021): Our Engineers are still working on this issue and additional updates will be provided as more information becomes available. We sincerely apologize for the delay.

UPDATE 6:43 AM EDT (09/16/2021): Our Engineers are continuing their work on the server. We will post updates as more information is available in this regard. We sincerely appreciate your patience and understanding in this matter.

UPDATE 11:11 AM EDT (09/16/2021): Our Engineers are still working on this matter and will continue to provide further updates as they're made available. Thank you for your patience.

UPDATE 5:10 PM EDT (09/16/2021): Our Engineers are making swift progress in fully restoring services for all affected clients. We will update this thread as we make further progress. Thank you for your continued patience.

UPDATE 11:00 PM EDT (09/16/2021): All services are up and running as our Engineers are working on restoring emails back for all websites with emails. If you are encountering issues with any other service, please make sure to reach out to our live support at any point in time. We will post an update once the emails have been fully restored for all users.

UPDATE 10:30 AM EDT (09/19/2021): All services were restored and fully operational from the 17th of September.  Please reach out if you're still experiencing any issues.

[RESOLVED] nl1-ts1 :: Service Interruption

nl1-ts1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:08PM EST: Our Operations team has resolved this matter and services should be back online at this time.

[COMPLETED] Arizona Network :: Scheduled Maintenance

Start Date: Thursday, September 16th, 2021

End Date: Thursday, September 16th, 2021

Time: 3:00 AM - 7:00 AM EST (12:00 AM - 3:00 AM MST)

Services Affected:

Arizona Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Arizona Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:15AM EDT: Our team has started the maintenance. We will update this thread as the maintenance progresses. Thank you for your patience.

UPDATE 4:50AM EDT: Maintenance is still ongoing, we will update this thread as we progress through this window. We sincerely appreciate your cooperation and understanding in this matter.

UPDATE 5:06AM EDT: Maintenance has been completed at this time. Services will be available shortly and no further interruptions are planned.

15th September 2021

[RESOLVED]ssdman36 :: Scheduled Maintenance

Start Date: Wednesday, September 15, 2021

End Date: Wednesday, September 15, 2021

Time: 4:00 AM - 6:00 AM EDT

Services Affected:

ssdman36.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:45AM EDT: The maintenance will begin shortly. Further updates will be provided as they become available.

UPDATE 4:00AM EDT: Our team has started the maintenance. We will update this thread as the maintenance progresses. Thank you for your patience.

UPDATE 5:05AM EDT: Our engineers are continuing to perform the maintenance. Further updates will be provided. We appreciate your continued patience.

UPDATE 5:40AM EDT: Maintenance has been completed at this time. Services will be available shortly and no further interruptions are planned.

[RESOLVED] a2ss26 :: Scheduled Maintenance

Start Date: Wednesday, September 15, 2021

End Date: Wednesday, September 15, 2021

Time: 4:00 AM - 6:00 AM EDT

Services Affected:

a2ss26.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:45AM EDT: The maintenance will begin shortly. Further updates will be provided as they become available.

UPDATE 4:00AM EDT: Our team has started the maintenance. We will update this thread as the maintenance progresses. Thank you for your patience.

UPDATE 5:05AM EDT: Our engineers are continuing to perform the maintenance. Further updates will be provided. We appreciate your continued patience.

UPDATE 5:40AM EDT: Maintenance has been completed at this time. Services will be available shortly and no further interruptions are planned.

[COMPLETED] a2ls29 :: Scheduled Maintenance

Start Date: Wednesday, September 15, 2021

End Date: Wednesday, September 15, 2021

Time: 2:00 AM - 4:00 AM EDT

Services Affected:

a2ls29.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

Update 2:00AM EDT: Maintenance will begin shortly, updates will be provided when the maintenance is complete.

Update 2:18AM EDT: Maintenance has been completed at this time. Services are once again available.

14th September 2021

[COMPLETED] Singapore Network :: Scheduled Maintenance

Start Date: Wednesday, Sept 15, 2021 EST (Thursday, Sept 16, 2021 SGT)

End Date: Wednesday, Sept 15, 2021 EST (Thursday, Sept 16 2021 SGT)

Time: 12:00 PM - 4:00 PM EST (12:00 AM - 4:00 AM SGT)

Services Affected:

Singapore Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Singapore Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:00PM EDT: Our team has started the maintenance. We will update this thread as the maintenance progresses. Thank you for your patience.

UPDATE 13:00PM EDT: Maintenance is still ongoing, we will update this thread as we progress through this window. We sincerely appreciate your cooperation and understanding in this matter.

UPDATE 13:27PM EDT: The scheduled maintenance has been completed at this time. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

13th September 2021

No Active Incidents Reported