No Active Incidents Reported

Incidents

20th March 2020

mi3-sr21 :: Service Interruption

mi3-sr21.supercp.com is experiencing a service interruption. Our System Operations team is further investigating this matter. We will provide updates as they're made available.

UPDATE 4:15PM EDT: Issues on mi3-sr21 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

19th March 2020

nlssdman21 :: Scheduled Maintenance

Start Date: Monday, March 23, 2020

End Date: Monday, March 23, 2020

Time: 8:00 PM - 11:00 PM EST

Service Affected: nlssdman21

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 8:53 PM EST: The scheduled maintenance has now started.

nlssdman23 :: Scheduled Maintenance

Start Date: Monday, March 23, 2020

End Date: Monday, March 23, 2020

Time: 8:00 PM - 11:00 PM EST

Service Affected: nlssdman23

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

[RESOLVED]PostgreSQL Errors

We are currently aware of customers on our Managed VPS & Dedicated platforms experiencing errors and notices in regards to PostgreSQL. Our System Operations team is further investigating the root cause. We will provide updates as they're made available. 

UPDATE 2:13 PM EST: Our System Operations team is still investigating this matter. We will continue to provide updates as they're made available.

UPDATE 7:52 PM EST: Our System Operations team has resolved this matter. If you continue to experience errors or issues with PostgreSQL please contact our support team.

nlssdman27 :: Scheduled Maintenance

Start Date: Wednesday, March 25, 2020

End Date: Thursday, March 26, 2020

Time: 8:00 PM - 11:00 PM EST (Thursday, March 26, 2020, 12:00 AM - 3:00 AM UTC)

Services Affected:

nlssdman27

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

mi3-ss8 :: Scheduled Maintenance

Start Date: Friday, March 20, 2020

End Date: Friday, March 20, 2020

Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)

Services Affected:

mi3-ss8.a2hosting.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:40 AM EDT: Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 2:50 AM EDT:  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

mi3-ss4 :: Scheduled Maintenance

Start Date: Friday, March 20, 2020End Date: Friday, March 20, 2020Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)Services Affected:mi3-ss4.a2hosting.comDescription: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:25 AM EDT: Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 2:35AM EDT:  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

mi3-ss3 :: Scheduled Maintenance

Start Date: Friday, March 20, 2020

End Date: Friday, March 20, 2020

Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)

Services Affected:

mi3-ss3.a2hosting.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:25 AM EDT: Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 2:35AM EDT:  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

mi3-sr3 :: Scheduled Maintenance

Start Date: Friday, March 20, 2020

End Date: Friday, March 20, 2020

Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)

Services Affected:

mi3-sr3.supercp.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:10 AM EDT: Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 2:20AM EDT:  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

mi3-ss2 :: Scheduled Maintenance

Start Date: Friday, March 20, 2020

End Date: Friday, March 20, 2020

Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)

Services Affected:

mi3-ss2.a2hosting.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:10 AM EDT: Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 2:20AM EDT:  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

mi3-ss14 :: Scheduled Maintenance

Start Date: Friday, March 20, 2020

End Date: Friday, March 20, 2020

Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)

Services Affected:

mi3-ss14.a2hosting.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:40 AM EDT: Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 1:45 AM EDT:  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]mi3-ss1 :: Scheduled Maintenance

Start Date: Friday, March 20, 2020

End Date: Friday, March 20, 2020

Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)

Services Affected:

mi3-ss1.a2hosting.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:30 PM EST: Our System Operations team is performing the emergency maintenance on this server. We will provide updates as they're made available.

UPDATE 12:40 PM EST: Our System Operations team has completed the emergency maintenance on this server.

mi3-sr2 :: Scheduled Maintenance

Start Date: Friday, March 20, 2020

End Date: Friday, March 20, 2020

Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)

Services Affected:

mi3-sr2.supercp.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:30 AM EDT: Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 1:35AM EDT:  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

nl1-ss8 :: Scheduled Maintenance

Start Date: Thursday, March 19, 2020

End Date: Friday, March 20, 2020

Time: 8:00 PM - 09:00 PM EST (Friday, March 20, 2020, 12:00 AM - 1:00 AM UTC)

Services Affected:

nl1-ss8.a2hosting.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 8:40 PM EDT (12:40 AM UTC): Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 8:50PM EDT (12:50 AM UTC):  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED] nl1-ss5 :: Scheduled Maintenance

Start Date: Thursday, March 19, 2020

End Date: Friday, March 20, 2020

Time: 8:00 PM - 09:00 PM EST (Friday, March 20, 2020, 12:00 AM - 1:00 AM UTC)

Services Affected:

nl1-ss5.a2hosting.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 8:30PM EDT (12:30 AM UTC): Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 8:40PM EDT (12:40 AM UTC):  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

VPS :: Web Service Interruption

We are currently aware of a web service (Apache) issue affecting some Core VPS after rolling out an update. If you are experiencing a problem with the sites hosted on a Core VPS server, please get in touch with our Support Team (Live Chat, ticket, phone call), we will be glad to help you.

18th March 2020

No Active Incidents Reported

17th March 2020

[RESOLVED]Michigan DC :: Service Interruption

Multiple servers are currently experiencing service interruptions. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:35AM EST: Our system engineers have put measures in place to resolve this issue, please if you were affected by this and still see issues, please get in touch so we can investigate further.

UPDATE 4:08AM EST: Our operations department has noticed the interruption occurring again and are investigating the issue.  We will provide updates as more details are made available.

UPDATE 4:32AM EST: Our Operations department has stabilized the issue, but we are monitoring the situation closely.

UPDATE: 4:47AM EST: The service interruption has returned and Operations is aware of the issue.  We will provide updates as more details are made available.

UPDATE 5:20AM EST: Our engineering team is looking into the issue.

UPDATE 5:53AM EST: Our system engineers have put measures in place to resolve this issue, please if you were affected by this and still see issues, please get in touch so we can investigate further.

UPDATE 7:52AM EST: The service interruption has returned and Operations is aware of the issue.  We will provide updates as more details are made available.

UPDATE 8:17AM EST: Our System Operations team has stabilized the issue and will continue to monitor the performance & stability on the network.

UPDATE 9:54AM EST: The service interruption has returned and our System Operations team is aware of the issue.  We will provide updates as more details are made available.

UPDATE 11:16AM EST: Our System Operations team is working on stabilizing the network. We will continue to provide updates as they're made available.

UPDATE 12:50PM EST: Our System Operations team continues to work on stabilizing the network. We will continue to provide updates as they're made available.

UPDATE 1:58PM EST: Our System Operations team has stabilized the issue and will continue to monitor the performance & stability on the network.

UPDATE 3:52PM EST: The network remains stable and our System Operations team will continue to monitor the situation closely.

March 18th 2020

UPDATE 11:20 PM EDT: Our Network Operations team is still working on this. We will post updates as more information becomes available in this regard. We sincerely apologize for the inconvenience faced and appreciate your patience and understanding in this matter.

UPDATE 1:56AM EST: Our Operations department has stabilized the issue, but we are monitoring the situation closely.

16th March 2020

No Active Incidents Reported

15th March 2020

[WILL BE RESCHEDULED] nlssdman23 :: Scheduled

Start Date: Sunday, March 15, 2020

End Date: Monday, March 16, 2020

Time: 8:00 PM - 11:00 PM EST (Monday, March 16, 2020, 1:00 AM - 4:00 AM UTC)

Services Affected:

nlssdman23.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 8:02 PM EST: The Scheduled maintenance has begun for this server.

UPDATE 8:42 PM EST: At this time the scheduled maintenance has been cancelled and will be rescheduled in the near future.

[RESOLVED]mi3-ss30 :: Service Interruption

mi3-ss30 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 2:20AM: The server is once again online and available, as our System Operations team was able to correct the issue. We'll continue to monitor the server for any further issues.

14th March 2020

ssdman41 :: Scheduled Maintenance

Start Date: Saturday, March 14, 2020

End Date: Saturday, March 14, 2020

Time: 01:00 AM - 03:00 AM EST (6:00 AM - 9:00 AM UTC)

Services Affected:

ssdman41.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update 1:00AM: The maintenance has begun at this time. Further updates will be provided as they become available.

Update 1:10AM: The maintenance has been completed at this time. The server is online and available.