No Active Incidents Reported

Incidents

8th November 2019

az1-ss28 :: Service Interruption

az1-ss28 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:50PM EST: Our System Operations team is still working on this. We will provide further updates as more information becomes available in this regard. We appreciate your patience and understanding in the meanwhile.

UPDATE 7:00PM EST:  Issues on az1-ss28 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

7th November 2019

[RESOLVED] a2s87 :: Service Interruption

a2s87 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:46PM EST: Our System Operations Team is still looking into this. We will provide updates as more information is available in this regard. We sincerely appreciate your patience and understanding in this matter.

UPDATE 10:50PM EST: Our Team is still working on the server. We will provide updates as more information becomes available.

08-Nov-2019

UPDATE 12:23AM EST: Our Operations Team Staff are still working on this. We will keep posting updates as the issues progresses. We sincerely apologize for the inconvenience faced and appreciate your continued patience and understanding in this matter.

UPDATE 12:57AM EST: Our Team is working on the server rebuild right now, it might take up to 4 hours but we are doing our best to speed up this process a bit. We appreciate your patience and understanding in this matter.

UPDATE 01:13M EST: The new estimated time for the server to be up and running is ~2.5 hours.  We will provide updates as more information becomes available.

UPDATE 03:05M EST: The rebuild process is still running. We will keep you updated with the latest news. 

UPDATE 04:35M EST:  The file system check is running on the server right now. 

UPDATE 05:01M EST: The server is back online, all services are up and running. 

az1-vm7.a2hosting.com :: Service Interruption

az1-vm7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 1:55 PM EST : Our Systems Operation team was able to identify and the correct the issue and all services should be restored at this time.

nl1-lr4 :: MySQL Interruption

nl1-lr4.supercp.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:18 AM EST: Our System Operations team continues to work on restoring and stabilizing the MySQL service. We will continue to provide updates as they are made available.

UPDATE  11:45 AM EST:  Our System Operations team  has corrected the issue on the nl1-lr4 server and MySQL service should be online and working as expected. If you  have any further issues please reach out to our support team .

6th November 2019

mi3-sr5 :: Service Interruption

mi3-sr5 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:45PM EST:  Issues on mi3-sr5 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]MySQL stability across multiple servers

We are experiencing MySQL stability issues across multiple servers. Our System Operations team is currently working to resolve these issues for all affected servers and we will provide updates as soon as they are available.

Update 4:00 AM EST: Our System Operations team continues to work on servers affected by this MySQL interruption. Updates will be provided as soon as they become available.

Update 9:50 AM EST: Our System Operations team continues to work on stabilizing servers affected by this MySQL interruption. We will continue to provide further updates as they are made available.

Update 11:00 PM EST: A vast majority of the servers are back up and functioning normally. Our System Operations team is working on the remaining servers. We will post updates as more information becomes available in this regard.

UPDATE:: November 7, 2019, 8:07 AM EST:  Our System Operations team continues to work on stabilizing any remaining servers affected by this MySQL interruption. We will continue to provide further updates as they are made available.

UPDATE:: November 11, 2019, 8:07 AM EST:  MariaDB has released a stable version and this matter has now been resolved.

5th November 2019

[RESOLVED]mi3-sr17 :: Service Interruption

mi3-sr17.supercp.com  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:50 AM EDT: Our System Operations team has resolved this matter and all services are back online.

 

[RESOLVED]my.a2hosting.com :: Service Interruption

my.a2hosting.com is currently experiencing an intermittent service interruption. Users attempting to login to https://my.a2hosting.com may experience a 503 error as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:34 AM EST: Our System Operations team has resolved this matter and https://my.a2hosting.com is back online at this time.

4th November 2019

[RESOLVED] MI3-SR5 :: Service Interruption

MI3-SR5  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 3:50PM EST :: This issue has now been resolved and if you still see issues please do get in touch.

[RESOLVED]ssdman82 :: Service Interruption

ssdman82 is currently experiencing a service interruption. Users hosted on this VPS node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:30 AM EDT: Our System Operations team has  resolved this matter and all VPS servers hosted on this node are back online.

 

[RESOLVED]az1-wss1 :: Service Interruption

az1-wss1.a2hosting.com  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:56 AM EDT: Our System Operations team has resolved this matter and all services are back online.

 

3rd November 2019

NL (Netherlands) :: Connectivity

Servers in the Netherlands are currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. These include: nlssdsemi3, nlssdsemi5, nlssdsemi9, nlssdman3, nlssdman12, nlssdman23, nlssdman27, nl1-ss7, nl1-ss6, nl1-ss3, nl1-ss2, nl1-ls9

UPDATE 11:31 PM EDT: Our System Operations team has stabilized the network in the Netherlands. We will continue to monitor it closely.

Nov 4th - 2019

UPDATE 9:25AM :: Our system engineers are still looking in to some intermittent connectivity and we will update as we know more,

UPDATE 12:00PM EST:  Our Team has found the cause and taken corrective action. Our Network Engineers are continuing to monitor everything to ensure stability.

UPDATE 9:00PM EST (05-Nov 3:00AM NL Time): Everything has been running smoothly since the last change so we are marking this resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED] SG1-SS7 :: Service Interruption

SG1-SS7  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:03 PM EDT: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED] NL1-SR3 :: Service Interruption

NL1-SR3  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:02 PM EDT: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED] mi3-wss2 :: Service Interruption

mi3-wss2.a2hosting.com is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:55 AM EDT: Our System Operations team has resolved the issues and all services are back online.

2nd November 2019

[RESOLVED] SSDMAN85 :: Service Interruption

SSDMAN85  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:05 PM EDT: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED] A2LS24 :: Service Interruption

A2LS24  is currently experiencing an interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:25 AM EDT: Our System Operations team are resolving a MySQL service interruption we will provide further updates shortly.

UPDATE 11:46 AM EDT: Our System Operations team has resolved this matter and all services are back online.