No Active Incidents Reported

Incidents

8th March 2019

[RESOLVED]mi3-ss5 :: Service Interruption

mi3-ss5.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.  UPDATE 5:00 PM Eastern :: Our System Operations team is working to resolve the issue on mi3-ss5. We will provide updates as more details are made available. 

UPDATE 7:00 PM Eastern :: Our Engineers continue to work on the server. We will provide updates as more information becomes available. We appreciate your continued patience and understanding in this matter.

UPDATE 10:15 PM Eastern :: Our Operations team is still working on the server in order to bring services back online. Updates will follow as more information becomes available in this regard.

UPDATE 4:30 AM Eastern :: Our Operations team is continuing to work on the server to restore its services. Updates will be provided as they are available.

UPDATE 12:20 PM Eastern :: Our Operations team are still working to get the server back up and restored from the 8th March backups and we'll have more updates when this will be completed as soon as possible.  Unfortunately we do not have an ETA as of yet to give you we're very sorry.   Please stand by for more updates as we know.

UPDATE 6:06 PM Eastern :: The restore process is still running at this time and our Operations team continues to monitor the process as it progresses. We will provide additional details as they become available.

UPDATE 9:00PM Eastern :: The restore process continues to progress as expected. We will continue to update the post with further progress as we have more information.

UPDATE 10:42 AM EDT :: The restoration process is still in progress, we can say this is progressing to the last part of the restore and we will update you later today as to it's process.  More to come as soon as we know more.

UPDATE 4:50 PM Eastern :: We are nearing the final stage of the restore process. We will provide additional updates shortly as the server is returned to its normal running status.

UPDATE 9:45 PM Eastern :: Server is back up and all services have been restored. Please reach out to our live support should you continue to encounter any issues.

7th March 2019

No Active Incidents Reported

6th March 2019

[RESOLVED]mi3-ss36 :: Service Interruption

mi3-ss36.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update 11:11 AM EST: Our System Operations team has corrected this matter and all services are online at this time.

[RESOLVED]mi3-sr12 :: Service Interruption

mi3-sr12.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update 10:45 AM EST: Our System Operations team has corrected this matter and all services are online at this time.

 

5th March 2019

[RESOLVED]nl1-ss3 :: Service Interruption

nl1-ss3 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE As of 06:05 PM EST This issue has now been resolved.  If you experience any issues with the service, please do not hesitate to contact our Guru Crew for assistance. 

[RESOLVED]ssdman36 :: Service Interruption

VPS node ssdman36.a2hosting.com is currently experiencing a service interruption. VPS servers hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:55 PM EST:  Issues on ssdman36 have been resolved. If you experience any issues with the service, please do not hesitate to contact our Guru Crew for assistance. 

[RESOLVED]a2ss31 :: inaccessible

a2ss31.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 05:15 AM EST: The issue has been fixed and the server is back online.

4th March 2019

[RESOLVED]sg1-ss6 :: Service Interruption

sg1-ss6 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update 1:50 PM EST : Our System Operations team has corrected this issue and all services are back online.

 

[RESOLVED]az1-ls4.a2hosting.com :: MySQL Interruption

az1-ls4 is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update 9:38 AM EST: Our System Operations team has corrected this matter and MySQL services are back online.

 

3rd March 2019

[RESOLVED]sgss3 :: MySQL Service Interruption

sgss3 is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 1:30 AM EST: We are doing InnoDB maintenance on the server now to recover the service

UPDATE 4:00 AM EST: The maintenance has been completed and the MySQL service is back online.

 

 

2nd March 2019

[RESOLVED] MI3-sr13 :: Service Interruption

MI3-SR13 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE As of 10:05 AM EST This issue has now been resolved.  If you experience any issues with the service, please do not hesitate to contact our Guru Crew for assistance. 

1st March 2019

[RESOLVED]sgssdsemi1 :: Service Interruption

We are currently investigating an issue with sgssdsemi1. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

Update 8:12 PM Eastern : Service has been restored and the affected VM's are stable.